ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is seeking a senior Technical Support Engineer to capitalize on the companys momentum. The ServiceNow enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive and self-managing application in the cloud.
What you get to do in this role:
Pls note that this role is initially for 7 months only but could be extended due to changing business requirements.
The Technical Support Engineer will be responsible for managing and resolving technically challenging incidents within the ServiceNow technical support team focusing on the ServiceNow applications.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills, particularly as there is a high level of telephone contact that is required to troubleshoot issues in a timely manner.
In order to be successful in this role, we need someone who has:
Demonstrated ability to troubleshoot the most difficult technical issues
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL, Oracle
Linux and/or UNIX expertise (advanced)
Experience writing or debugging OO code (Java preferred, other relevant technologies ok)
Excellent written and verbal communication skills in English and ideally French and/or German
Ability to work with high-value customer administrators and developers
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Previous experience working with the ServiceNow platform
TCP/IP, Networking knowledge
Strong Familiarity with Eclipse IDE
Understanding of CMDB configuration
Experience with orchestration products for enterprise automation
A fundamental understanding of IT service management and the ITIL business process
Experience troubleshooting and optimising web application performance
Experience with web services via APIs
Experience with Single Sign-on implementations
Working knowledge of Active Directory, LDAP
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.