Finance and Economics IT Management & Business Others Marketing and PR Media
1 - 3 Years
September 21, 2018
Team Leader – German Market
We are looking for a talented Team Leader for our German Market to join our energetic team in our Amsterdam HQ. The team manages the production of a large volume of websites for small to medium businesses. You will work alongside and guide the team to ensure the website projects are to the brief, to high quality standards, and within the agreed timeline.
Your main responsibility is to coach and motivate whilst being responsible for providing quality and efficient customer service to customers through the daily management of the team. The ideal candidate would be eternally positive and professional and will not be afraid to jump on the tools and lead by example whilst dealing with customers.
Spotzer is a fast paced, rapidly growing, global digital marketing business. Headquartered out of Amsterdam, we have 6 offices around the globe, and we are serving tens of thousands small businesses across the world by building their websites, launching their paid search campaigns and creating power content.
Create an inspiring team environment with an open communication culture
Ensure the timely and successful delivery of our digital products according to customer needs and objectives
Interviewing and selecting candidates
Providing training sessions to new hires for Production
Organizing shift work for the team
Managing sick leaves and holidays
Providing regular one-on-ones to CMs
Supporting and motivating the team to improve performance
Setting clear team goals
Delegating tasks and set deadlines for your internal team
Oversee day-to-day operation
Monitor team performance and report on metrics
Skills & Qualifications
Native German speaker (Required)
Proven work experience as a team leader or supervisor in a customer care environment
The ability to communicate effectively and influence clients
Past work experience in account management, customer service, project management or relevant role
Excellent communication and leadership skills
Understanding of SEO, SEM and Web production (Preferable)
Hands on experience of CRM software (Preferable)
Strong work ethic and team spirit!
In-depth knowledge of performance metrics
Organizational and time-management skills
Spotzer is an equal opportunities employer. If you think that you meet these requirements and you’re ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!