At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together.
About the Role
Community Operations is at the heart of customer obsession being the customer support network within Uber.
Being a proactive, approachable and organsied individual is key to this role and being a partner for the leads, not just reactive to demands but a proactive partner is desired.
Sitting in Amsterdam within the CommOps team of circa 110people is a great network to be connected to, learn from and support.
WHAT YOU’LL DO
Oversee calendar including adding, canceling and editing meeting requests, as well as ensuring timing and logistical details are in place and meeting rooms are sourced.
Calendar gatekeeping inclusive of vetting, prioritizing and providing recommendations.
Receive and direct external visitors
Help with the social committee admin
May attend staff meetings, take notes and follow-up on outstanding agenda items
Provide coverage for other Sr administrative assistants and EAs
Sounding board, confidant and conduit to keep the executive well informed and help facilitate their decision making
Under managers guidance, communicate on their behalf by email, text, or chat
Identify issues for escalation and keep in constant communication with others to ensure exec is well informed.
Total travel coordination including air and ground transportation, hotel reservations, visas and other travel documentation
Travel safety coordination and administration
Assist team with budgets, invoices, and resolving any AP or AR issues
Compile receipts to file expense reports and track reimbursement status
Plan and coordinate team all-hands meetings, internal events, offsites, and all logistical and budget requirements related the above
Team expert and go to person for general requests and questions and keeper of all team resources
Assist managers with team building and culture and serve as the barometer for team morale
Run the Superstar EMEA programme for COE and GLH winners visiting HQ
Organise the CommOps academy sessions for nubers at EMEA HQ
Initiate administrative processes for efficiency and draft team playbooks and procedures
Partner with Facilities, IT and Security to resolve any logistical issues and assist in every way possible to ensure tasks are completed
Assist the full life cycle of recruiting including booking interviews, liaising between the hiring team and the candidate, and coordinating onboarding of new hires
Maintain complete professionalism and discretion on confidential matters
Available and responsive to the global nature of the business
WHAT WERE LOOKING FOR
BA / BS degree or equivalent work experience.
Minimum 3 years of senior team level support experience.
Attention to Detail. Being right the first time matters a lot to us.
Strong communication skills and ability to interact with internal and external partners.
Work well under pressure in a fast paced environment.
Superior organizational skills and great follow through on tasks.
Be a problem solver at heart with a genuine interest in learning by helping.
Hustle. The company depends on us to deliver quickly, across time zones, in multiple languages, and from locations all over the world. We need somebody not to keep the trains running on time, but to speed them up.
Attitude. We work awfully hard and were having a blast doing it. This team believes what were doing is changing the world for the better, and we play to win.