When you join us at Thermo Fisher Scientific, youll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
The IT Analyst will support local end-users and provide services to other locations within the region remote and on-site. S/he will install, configure, administer and support local PC and Server hardware (incl. peripherals) and applications in a Windows and ESX environment. The person will also provide consistent levels of service through SLAs and effective IT support for site business activities.
Provide end-user support (2nd / 3rd level) and system availability within predefined timeframes
Improve end-user experience
Identify and assist in (process) improvement opportunities (leverage Office 365)
Protect data & system security and data privacy
Assist with IT projects and roll-outs
Work in global IT teams and on specific IT subject areas (regional EU, international)
Update IT management up to date on progress at supported site(s)
Escalate problems as necessary
Provide agreed IT services for one or more site(s)
Monitor and track work orders for meeting SLA, due dates, and other priorities in order to meet customer needs
Participate in quality improvement tools to resolve up common user requests / issues
Assist with any infrastructure changes to improve performance, reduce cost, or increase functionality
Participate in site compliance regarding IT directives, policies and initiatives
Assist the local business leaders with coordinating business and IT support activities
Keep track of IT inventory (Hardware, Software Licenses) and validation status
Maintain IT related documentation
BS in Computer Science, Engineering, or comparable preferable,
Good knowledge of Windows OS and PC/Server hardware
Skills and experience with Microsoft Office 365 product family; ability to help showcase Office 365 features & capabilities
Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
Constant learning attitude to keep broad IT knowledge up to date
Customer focused attitude
Good written and verbal communications skills
Dutch language and English a must have
Non-Negotiable Hiring Criteria: (Bullet 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.)
Experience in system engineering, integration or comparable (MCSA, MCITP, )
Excellent local language and good English language skills (in speaking & writing)
3 years experience preferably in mid to large sized companies
Driving License (class B)
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer.