At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together.
About the Role
Operations leads our vision, strategy, execution and tactics for both Driver Operations across Europe, Middle East and Africa. Operations is all about running our business on the ground and helping our riders and driver partners get the most out of Ubers platform.
Both teams are expanding and have open headcount with roles that own projects across the whole experience.
On this team, you will be responsible for driver growth, experience and retention across EMEA, making sure that we offer our riders a delightful experience. You will also be responsible for working with our analytics and automation team and the global Product teams, in order to build out and manage the necessary tools, processes and workflows, bringing Ubers operations in EMEA to the next level.
This role will involve huge cross-functional collaboration across product, cities, finance, marketing, tax, legal and customer support. We are looking for an exceptional project manager with intimate product understanding, who is able to coordinate across all these groups to deliver a successful mega-regional strategy and execution plan. The ideal candidate possesses superb analytical skills, and is also passionate about engaging senior stakeholders, working with cross-functional groups and driving large-scale project management, execution and impact.
Examples of areas you will be working on are understanding driver preferences and behaviour, segmenting our driver base, boosting our driver acquisition and retention efforts, tailoring our value proposition to rider needs and helping maintain a healthy marketplace by considering the balance between riders and drivers in each market.
This is an individual contributor role, with team management potential in the future. It will be based in Amsterdam.
What Youll Do
Help design and execute the vision, strategy and tactics for our rider or driver operations in EMEA
Formulate, manage, implement and monitor the rollout of our operational strategy, frameworks, tactics and processes
Build and run operational processes, and support with process automation
Help problem-solve complex issues (e.g. drider segmentation)
Lead cross-functional projects, collaborating closely with other functions within Uber including Marketing, CRM, Community Operations, Product, Legal and local teams
Act as a thought partner for local teams across EMEA
Engage with HQ product teams to represent our markets and design new products
Experiment with local markets to innovate on our operations
What Youll Need
Minimum of 7 years of work experience in operations, product, marketing (analytical), strategy or project management
Undergraduate degree, preferably in Engineering / Mathematics / Computer Science / Economics / Business. MBA a plus
Stellar project management skills. You have demonstrated impressive ability to lead initiatives at your organization
Ability to take initiative and prioritize in a fast-paced work environment
Data-driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
Strategic & operational problem solving and creativity – you will design solutions that scale to multiple markets
Solid communication and stakeholder engagement skills – you are able to rally people behind a common goal and easily generate buy-in if youre facing push back
You are comfortable dealing with uncertainty in a constantly-changing work environment
A willingness to travel across EMEA when required
SQL, Python, R skills is a strong plus
Ability to operate in complex mature organizations and influence decisions by getting alignment
Strong collaborative mindset: we can be way more impactful if we work together