IT Service Desk Analyst | Apeldoorn, Netherlands | 4 months contract (extendable)
As an IT Service Desk Analyst, you support telephone and written end-users in the field of IT services. You are responsible for correct hiring, careful handling and remedying technical and functional disruptions as quickly as possible. You make use of various applications and a known-error-base. From an operational analysis, you identify related technical and functional disruptions, questions and requests. If there is a reason to do so, you must adjust priority and monitor progress.
Knowledge of IBM Notes
Knowledge of telephony, both fixed, mobile and VoIP
Knowledge of ICD service desk management tool
Knowledge of Linux
Knowledge of Microsoft Office (2013)
ITIL Foundation certificate
HBO working and thinking level or diploma preferably in the field of IT
Shortlisting immediately – phone interview this week.
This role is suitable for an IT Service Desk Analyst who is looking to work in a professional team within a successful company.
If you are interested in this position, please submit your CV for consideration now!