AkzoNobel heeft passie voor verf. Wij zijn experts in het ambacht van het creren van verven en lakken, waarbij wij sinds 1792 de standaard zetten voor kleur en bescherming. Ons merkenportfolio van topklasse waaronder Flexa, International, Sikkens en Interpon wordt wereldwijd door klanten vertrouwd. Ons hoofdkantoor is gevestigd in Nederland en wij zijn actief in meer dan 80 landen. Wij hebben zon 35.000 getalenteerde mensen in dienst met een passie voor het leveren van hoogwaardige producten en diensten die onze klanten van ons mogen verwachten. Voor meer informatie ga naar www.akzonobel.com.
The Global Business Services (GBS) IT Operations Director is responsible to transition, build and lead the IT operations across the globe, drive process excellence, standardization and automation to enhance business value and improve service performance (cost reduction, higher process compliance and performance). (S)He works with her/his process teams to drive the IT services and develops a roadmap based on justification and prioritization of initiatives (Service improvement and/or cost optimization) which help to deliver the end-to-end ambition of IT Supply process to move towards top quartile market performance. This is a global role, responsible for all entities/countries in Paints and Coatings IT Supply processes.
In this role you own overall End-to-End Global Process Design and Operations for IT2S, including system technology, placement, people, etc. You are critical decision maker on implementation/changes of IT2S tooling like ServiceNow and towards all GPO IM projects in order to ensure effective Service Introduction process execution. You are overall responsible to deliver standardization and harmonization by drive closure of process deviations. You develop and drive strategies to maximize value through both strategic and tactical suppliers. You maintain productive team-oriented client, staff, and management relationships through individual contacts and group meetings.
You develop IT Services strategy based on market developments and you bring in best practices of IT2S into design and execution of an E2E IT2S strategy globally within AkzoNobel;
You lead the design and deployment of transformation initiatives, in alignment with the key stakeholders;
You develop and drive supplier strategy for IM Services in AkzoNobel;
You act as liaison across functional peers, you drive cross-functional objectives for end-to-end optimization of the process to realize the strategy, strong support for GPO Model required;
You justify and prioritize initiatives based on strategy and ambition. You formulate project plans including deliverables, planning and budget;
You prioritize area of improvements across all regions and processes;
You are the owner of the IT2S End-to-end process, services and governance design (aligned with the GPO IM designs));
You ensure end-to-end integration of all elements of the process, functional ownership via policies, procedures, master data, controls, organizational structures and KPIs;
You translate IT2S process & services ambitions into tangible performance and business targets;
You lead and grow an efficient IT2S delivery team, including development, integration, testing and deployment of further automation and process improvements;
You lead and coach the IT2S team members in their personal development and ensure career growth is possible within, and beyond the department and company disciplines;
You ensure a healthy and robust internal control and risk mindset, and ensure that controls are delivered and relevant policies are compiled to;
You build rapidly growing teams across the globe whilst securing customer excellence;
You create high performing team through leadership, individual team development plans, effective performance management and on the job coaching;
You are effective in people management of virtual team members, responsible for their personal and career development.
You have Masters degree (preferred) and minimum 10 15 years managerial Business experience;
You have extensive experience in working and leading teams in rapidly changing environments;
You have experience in managing people (>100) and GBS operations;
You are able to map out the processes and apply the world class benchmarks;
You are able to lead and shape a global supplier Ecosystem;
You have experience with analytics and digital transformation to drive improvements;
Your domain expertise in both IT Supply to understand the end to end inputs and dependencies are needed for success;
You excel in interfacing with business operational customers in defining IT Supply service requirements;
You are excellent communicator and have experience in developing relationships with senior stakeholders;
You have experience in IT Supply process improvement and root cause analysis and in continuous improvement;
You have excellence analytical and problem solving skills;
You have customer service mindset with excellent customer service skills;
You have ability to build relationships across the organization and geographic regions.
AkzoNobel is a leading multinational company active in the fields of decorative paints and performance coatings. Headquartered in Amsterdam, the company has operations in over 150 countries and employs around 34,500 people. In 2018, the company generated revenue of EUR 9.3 billion.
Only online applications will be accepted, please go to the vacancy section on www.akzonobel.nl/careers, reference 190003QC or use the apply link.