Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques.
You will become a member of the Benelux Materials and Structural Analysis Field Service team, servicing Transmission Electron Microscopes (TEM) primarily at customer sites within the Benelux countries with opportunities to support colleagues within the region from time to time. In this role you should expect to be travelling 30-50% of your time.
This role suits for a candidate who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.
Check out these videos and our landing page to get more insight into what it means to work on our complex High-Tech Transmission Electron Microscopes. These high-end tools are being produced in our cleanrooms in Eindhoven, the Netherlands.
Landing page Materials and Structural Analysis Division (formerly FEI)
About our site in Eindhoven
Inside the Titan Transmission Electron Microscope
How to make a microscope
Your key responsibilities:
Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
Solving a broad range of hardware and/or software problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations
Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
Producing timely and accurate reports of your activities: e.g. service reports and expense reports
Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures.
Qualifications, talents and skills needed to succeed in the role:
Driving license required
Typically requires a Bsc or MSc degree or equivalent qualification in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
Analytical trouble shooting and problem solving abilities
IT skills, including TCP/IP networking
Excellent communication skills in English, verbal and in writing. Dutch and/or French language skills are preferred
Independent, service-minded and educational in the approach towards customers
Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high
A strong team contributor, working remotely with the ability to connect with colleagues in the region
A natural interest in staying up to date with trends in technology and IT
Self-starter, likes to be challenged
Knowledge of Electron Microscopes is an advantage but not a requirement.