EUV Upgrades Generalist (Development and Engineering)
Opportunity to gain technical risk analysis and troubleshooting experience in a high-pressure customer environment for EUV Upgrades.Travel requirement minimum 1 month per quartile, with the other months spent supporting colleagues out in the field with issue management and follow-up, preparation for upcoming upgrades, etc. As an upgrade generalist you are responsible for the daily technical steering of the upgrade, including monitoring the safe execution of activities on the system.
As a Generalist you are the “technical conscience” of the upgrade team and first point of contact for technical support and troubleshooting at the customer site. You are responsible for anticipating, mitigating, resolving, and documenting risks and issues, and identifying and driving improvements in order to reduce upgrade cycle time. In all situations your first priority is to be an ambassador for safety. You will also help to provide additional knowledge and training to the upgrade engineers.
Be an ASML ambassador at customer sites across the globe
Monitor the upgrade on a technical level and advise on identifiable risks for at least the coming 24 hours
Prevent known issues from occurring, secure lessons learned, and proactively involve remote support during the upgrade
First point of contact for troubleshooting technical problems and involving other departments when needed
Deliver technical support to contribute to rapid solutions and containment of complex technical issues
Take proper actions to minimize impact on cycle time when issues arise
Involve additional help from other departments (D&E, IE, MF, SV, etc.) in a timely manner and conform an agreed-upon escalation process
Ensure adherence to the proper escalation process
Manage the technical escalation by ensuring that the right data is available to the right people and provide regular updates to management and other stakeholders
Prevent issues from re-occurring by ensuring proper issue resolution in cooperation with the responsible project leader
Proactively look at proposed upgrade scenario and identify missing items and potential bottlenecks
Travel required conform a 4×4 schedule: 1 month per quartile is the minimum commitment required for this role
Bachelor degree in an engineering field or other technical discipline (for example: mathematics, mechanical engineering, mechatronics, electronics, (applied) physics, etc.) or equivalent experience
Engineers with at least 2 years relevant ASML experience are preferred
At least 1-3 years work experience in analysis of complex problems
Experience with troubleshooting: analyzing problems, finding root causes and providing solutions and/or action plans
Experience with system recovery sequences much appreciated
Open to and an ability to work effectively with cultural differences
Pragmatic attitude, motivated, proactive, self-driven and flexible
High sense of responsibility and dedication
Broad technical and business knowledge with an ability to communicate effectively in both areas
Strong analytical skills with a focus on problem solving
Outstanding skills in communication (both verbal and written, in English), including documentation
Multitasker with the ability to work in different and difficult working environments
Good team player who would be committed to the success and growth of ASML and will help to guard team safety
Context of the position
The D&E EUV Upgrades department was founded to address and concentrate the request for additional D&E staffing to help out CS EUV Upgrades. The upgrade teams in which you will function will therefore likely consist of a mix of D&E and CS engineers. An additional advantage is the creation of a D&E department with a great deal of customer knowledge and experience, which can then be leveraged to increase D&E customer awareness and shorten feedback loops for hard- and software improvements.
Please see https://asml.sharepoint.com/teams/EUV_Upgrades/SitePages/Home.aspx for more information regarding D&E EUV Upgrades.