Customer Support – Junior Competency Engineer High Volume Machine (HVM)
The goal of Customer Support – High Volume Manufacturing Engineering (CS HVM) is to ensure that a Field Service Engineer in the customer fab can do his/her work as prepared as possible, with as minimum disturbances as possible and to continuously improve on this.With this we contribute to the success of our service organization and of ASML as a leader in the semiconductor industry.
You are the technical interface between the CS Field organization and the different sectors at ASML Headquarters in Veldhoven, like Development & Engineering (D&E), Supply Chain Management and Manufacturing. You use your understanding of the way-of-working in the field, your technical knowledge and your communication skills to drive for efficient solutions which are needed to reach the operational targets of our installed base.Engineers in the field recognize you as the technical expert who they can contact for questions and follow-up of structural issues. You make sure that the CS Field organization is prepared for their job by maintaining the quality and completeness of the Service Mix (work instructions, parts and tools) and sharing knowledge.Your engineering skills enable you to do an in-depth analysis of structural issues, identify possible improvements and quantify the impact on operational targets to help set the right priorities on what to solve and what not. You set the direction for the most efficient solution and steer technical discussions with solution providers (for example D&E). If needed you support technical communication towards different levels of management and customers.
Main tasks and responsibilities:
Quantify the impact of structural issues on the operational targets
Support defining and steering direction of efficient solutions for the Field organization on a technical level
Evaluate provided solutions with a worldwide network of field engineers
Facilitate and maintain a global competency network
Maintain service mix (procedures, diagnostics, tools)
Review field impact of Engineering changes
Bachelor in a technical area.
Driven starters (0-2 years) eager to learn and to develop themselves.
Pro-active attitude and taking initiative
Flexible and result driven
Team player with excellent communication skills in a multicultural work environment
Excellent verbal and writing skills in English
Willingness to travel up to 15% of the time to local service organizations and ASML customers
Context of the position
The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Veldhoven ensures that effective support of our customer by local offices is possible by providing knowledge, technical improvements, technical support and process support to the field offices.
ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the commitment of a company that recognizes and rewards outstanding performance.
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