Help current and prospective customers find immediate and sustained value in their use of OpsGenie by serving as a resource for your assigned accounts by helping them increase utilization and adoption. How do you know if this is a fit for you?
You are not a developer, but you have enough technical understanding to be able to learn, brainstorm, communicate and configure OpsGenies capabilities to meet customer needs. You will be expected to monitor the performance of your accounts. Learn to use and demonstrate the Opsgenie product to then be able to teach customers how to use it. Stay up-to-date on our products features and value proposition. Routinely engage with customers to monitor and assess the impact of changes within their teams, systems and businesses needs. Identify and distinguish between at risk accounts and key accounts. You will need to document all activities, tasks, reminders and other data in Atlassian internal systems. Attend conferences and trade shows to represent Atlassian. You will uncover additional opportunities to help your customers succeed, while growing their adoption of Atlassian solutions. You will define and maintain a calendar of interactions and follow-ups throughout the customer life-cycle. Document customer pain points and product ideas and share these with internal Atlassian Teams (PM, Marketing, etc). You will be the internal advocate for your customers and collaborate with others in the company to raise the entire CS Teams level of performance.
More about you
You want to be a part of something big. Work with customers on key initiatives. If you want to make a difference in how customers adapt their operations to a real-time responsive operation, then this is the job for you.
Still reading? Then we ask that you have 3+ years experience interacting with customers and the strong written and oral communication skills to back it up. You have familiarity with IT operations, Application Performance Monitoring, the Application Development lifecycle, internet technology and infrastructure concepts. We are looking for someone with an understanding of the DevOps space, practical knowledge of the role of integrations and prior Customer Engagement and Management experience. Really want to win us over? Tell us about your experience using Opsgenie, or one of it’s Integrations.
More about our team
Youll be talking with Global 2000 companies everyday, working closely with our go to market teams to provide an Enterprise grade experience to our customers. We’re a get s#$% done global team, built on Atlassian’s core values. If this mirrors how you want to work, then we are excited to have you join the team and help our company grow and change for the better.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Software is changing the world, and were at the center of it all. With a customer list that reads like a who’s who in tech, and a highly disruptive business model, were advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, were out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, were looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.