Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children with more than $1 billion in annual revenue. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs shoes feature Croslite material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans “Get Crocs Inside” every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world.
Our EMEA Brand Support Center in Hoofddorp is looking for a Customer Service Representatives – German speaker
The responsibility of the Customer Service Representative is to ensure that the Wholesale receive a high quality level of service. The Representative manages order books, provides customers with product and service information and resolves customer problems/claims.
What will you do?
Track and Trace orders.
Investigate irregularities of orders and inform customers as required.
Actively insure that orders flow through the system flawlessly by managing exceptions.
Handle return requests incl. arranging of pick-ups.
Handle of non-inventory credit or invoice requests
Provide product and service information to customers.
Provide information on status of orders to Sales as well as customers.
Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
Log in and update customer information in CRM systems.
Resolve product or service problems by clarifying the customer complaints; expedite correction or adjustment; follow up to ensure resolution.
Recommend potential services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Escalate issues in a structured way to CS Management or contact departments.
Participate in process improvements.
Support Sales with any information required from the head office.
What do we expect?
1 year of experience in Customer Service in a similar job
Excellent customer handling skills
Excellent/Fluent communication skills written and verbal in German and English.
Solid problem-solving skills with Quality focus
Good interpersonal skills
PC literate & Multitasking
Flexibility to take on additional responsibilities and tasks when required
Is able to work under pressure and meets deadlines
Possess natural curiosity to understand processes, departments & clients
Have a proactive approach in tackling new challenges
What do we offer?
A job within an unique and fast growing global brand;
40 hours per week in our fabulous office, a fair salary, good pension arrangement, bonus opportunity and reimbursement of your travel expenses;
Fun work place, innovating working environment
25 paid holidays;
50% discount on the most comfortable shoes in the world;
A healthy work environment with fresh fruit in the office and discount on your gym membership;
Our great training curriculum with in-person sessions and a global eLearning platform offers you a lot of room for personal growth to get a little bit better every day;
A chance to socialize and get to know your colleagues on our monthly Hot Chocolate Tuesdays ,Hot Dog Wednesdays, Sugar Thursdays, and biweekly Friday drinks;
And so much more!
Sounds pretty amazing right? Well, what are you waiting for?!