IT Management & Business Others Marketing and PR Media Sales and Business Development
3 - 5 Years
January 17, 2018
Marketplace Manager EMEA
We are seeking a hands-on, meticulously-detailed Marketplace Manager EMEA to join our E-commerce team and manage and grow our various marketplace stores (eBay and Amazon). This individual must be an enthusiastic self-starter, success driven, and goal oriented individual. They also must have a customer focused attitude and be successful with interacting in a dynamic team environment. You will be responsible for all managing and coordinating merchandising, marketing, reporting and sales related to the EMEA marketplaces and responsible for achieving forecasted revenue targets. This position reports into the VP E-commerce Europe & Asia.
Work directly with each marketplace, leveraging their knowledge/expertise to continually optimize listings and ad campaigns is key to this position.
Work closely with both in-house merchandising team and the marketplace(s) merchant team to properly identify/source relevant products, pricing, promotions to continually grow marketplace revenue
Create product listings or leverage 3rd party vendor to accurately create product listings on all marketplaces, ensuring best practices are met to properly list and market a product
Manage product launches, and implement strategies to boost, and maintain product rankings within Amazon & eBay platform.
Actively maintain day to day business operations, develop and maintain reporting within each marketplace. Communicate performance results to greater team and suggest recommendations to continually improve performance.
Maintain a strong relationship with customer service team, helping troubleshoot relevant issues impacting business performance, and assisting in setting up proper returns/refunds policy to ensure customers have a seamless shopping experience
Work closely with senior executives across the organization to effectively integrate the digital strategy with other corporate initiatives.
Assist with retail website QA as needed.
Identify any new or additional business opportunities within each marketplace, or new marketplaces relevant for Crocs
Must have at least 3 years of eCommerce experience
2+ years Amazon Seller Central experience
2+ years eBay Seller Tools
Intelligent and organized self-starter who can work independently with little direct supervision
Must have excellent organizational skills with a very high attention to detail.
English as a first or second language is required
Comfortable with Excel for analysis and data presentation
Must have excellent written and verbal communication skills, and enjoys learning new online tools
SEO/SEM Digital Marketing experience
Knowledge of using Google Adwords, Google Analytics and other SEO tools