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Job Properties
  • Job Type
    Full-time Position
  • Background
    Business Admin and Others
    Marketing and Sales
  • Languages
  • Experience Required
  • Degree Required
    • Province
      Noord Holland
    • Date Posted
      January 11, 2017

    Customer Service Representative (German Speaking)

    The responsibility of the Customer Service Representative (German Speaking)is to ensure that customers −being end consumers− receive high level service concerning questions and concerns.

    Tasks and Roles

    Order management

    • Track and Trace orders
    • Investigating irregularities of orders and informing customers as required
    • Handling of return requests by creating return numbers (RMA)
    • Check if refund was initiated by using different systems
    • Place orders manually in case of warranty issue or original order is not delivered


    • Answering incoming requests by e−mail, phone or chat
    • Handling of customer complaints
    • Provide product information
    • Provide information on status of orders to end consumers
    • Communicate late, incomplete or cancelled orders
    • Logging and updating of customer information in Crew
    • Escalate issues in a structured way to CS Management or contact departments
    • Participate in process improvements

    Additional tasks

    • Testing/checking Newsletters
    • Translations for promotions/newsletters/Website
    • Create reports and dashboard (only if required)


    Educational/Expertise/Experience requirements

    • Excellent customer handling skills
    • Excellent communication skills written and verbal in both German and English
    • Good problem−solving skills
    • Good interpersonal skills
    • PC literate
    • Flexibility to take on additional responsibilities and tasks when required
    • Is able to work under pressure and meets deadlines
    • SAP knowledge would be preferred but is not mandatory

    We offer:
    We offer an exciting job at an open, growing and international organization. You will be working in a challenging environment with enthusiastic colleagues from all over the world!


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