We are looking for a passionate data analyst, who will turn data into information, information into insight and insight into business decisions. The successful candidate will bring technical expertise, to not only ensure quality of reports but also present it in a way, that helps our stakeholders make better decisions.
Job Description You, the Customer Support (CS) Field Performance Analyst are responsible for identifying ASML systems’ performance improvement opportunities. Your general system and field knowledge puts you as the point of contact, regarding machines’ performance information. You are expected to communicate effectively with CS stakeholders both in the field and at ASML’s headquarters.
The main tasks include:
Communicating and steering on systems’ performance with CS stakeholders, such as field, Business Line, Marketing, D&E, Competency Engineers, etc.
Providing ongoing reports on field key performance indicators such as systems’ availability, reliability, extreme long downs, labour hours and parts usage.
Data acquisition from primary or secondary data sources, filtering, quality checking and analytics.
Identification, analysis, and interpretation of trends, root causes and patterns in complex data sets.
Work with CS management to prioritise business and information needs.
Build and maintain knowledge on how to analyse field data.
Sc. in a technical field, such as physics, mathematics, mechanical engineering, computer science, information management or statistics.
Good business sense. You will be expected to understand the business activities and come up with quality easy-to-understand reports, which will have driving role to the ASML’s stakeholders.
Strong analytical skills with the ability to collect, organise, analyse, and communicate significant amounts of information with attention to detail and accuracy.
Proven working experience as a performance analyst, business data analyst or related role (2-5 years).
Critical, outside-the-box thinking and curiosity.
Professional communication skills, to translate technical reports and complex ideas, to a broader business audience, in an efficient and impactful manner.
Ability to collaborate effectively and work as part of a team.
Ability to create and cultivate a broad network of relationships with the people inside and outside ASML, whose support is needed to carry out your initiatives.
Willingness to travel up to 10% of time.
Semiconductor industry affinity, knowledge of lithography systems, experience working with our customers is a plus.
Additional Skills (as a plus)
Knowledge of Business Intelligence tools
Experience with reporting packages, such as TIBCO Spotfire
Microsoft Excel VBA knowledge
Education Bachelor or Master’s degree in technical area (e.g. physics, electronics or mechanical engineering).
Experience 0 – 2 years of working experience is suitable for this position.
Context of the position The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Central takes care that effective support of the customer by local offices is possible by providing knowledge, technical support and process support to the field offices.