Administration & Customer Service Management & Business Others Marketing and PR
1 - 3 Years
June 1, 2017
Customer Service Specialist (Sweden), Fashion E-commerce
Are you passionate about helping others and looking for an opportunity to gain experience within an international fashion company? We are currently looking for an optimistic and dedicated Customer Service Specialist, who wants to work in a multinational and fun environment and bring our customer experience to the next level.
Our department & the position
Our customer service team members are fundamental to the success of our business. Via phone, email and chat, they serve and support customers across Europe, in 10 different languages. They take pride in ensuring a seamless and quality focused process and constantly work to improve and create a better customer experience across all the BESTSELLER brands (JACK & JONES, VERO MODA, ONLY and many more).
As a Customer Service Specialist you will be part of an energetic and international team. You will assist and help our customers for the Scandinavian region and make sure they always receive first class treatment.
Answer all kinds of inquiries from our customers, via chat, phone and email
Work with your team to ensure customer happiness across all our brands
Juggle 7 different information system to find answers for your customers
Contribute to a positive and supportive team spirit
Engage with our brands and external partners, and represent the customer service team in a serious, professional and welcoming way
Skills & Experience
Native speaking in Swedish
Fluent in English
Excellent communication and interpersonal skills
Preferably experience with customer service and/or sales
Prion experience with Zendesk is a plus
As we emphasize on great teamwork, the right candidate will be loyal, helpful and enjoy being part of a strong and fun team. You have an optimistic mindset and manage to keep up the good spirit in a busy and sometimes unpredictable work environment.
Our customer service team is located in our offices in the center of Amsterdam.
Why work for us?
Sound interesting? Besides being a challenging and inspiring place to work, we value a good work atmosphere and equally offer good benefits. To mention a few we offer excellent daily lunch made by a professional cook, a ‘fit for less’ plan and regular Friday events with colleagues. Last but not least, we have employees from all over the world and encourage international candidates to apply. If applicable, we will assist you in relocation formalities, ensuring a smooth transition to working and living in Amsterdam.
We look forward to hearing from you! Please apply directly using the apply button below or via our website. In case you have any further questions about the role, you are welcome to contact Lina Karkampouna, Recruitment Coordinator on phone +31208909547.
About BESTSELLER A/S
More than 15,000 people work at BESTSELLER worldwide.
BESTSELLER is a family-owned clothing and accessories company founded in Denmark in 1975, providing fast affordable fashion for women, men, teenagers and children under the brands: JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, JUNAROSE, MAMALICIOUS, NAME IT and OUTFITTERS NATION. Products are available online, in branded chain stores, in multibrand and department stores. For more information, visit www.bestseller.com.