Administration & Customer Service Finance and Economics Management & Business Others
August 20, 2017
Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Flugladen and Vayama. All our brands provide both search and book capability for flight combinations worldwide on both legacy and low cost airlines. In addition, our booking websites offer attractive pricing for hotels, rental cars and other ancillary products such as insurances, airport parking & transfers. We operate our five brands in over 40 countries; employ more than 550 people with over 50 different nationalities worldwide.
As a chargeback analyst, you will be proactively anticipating on Chargebacks coming in from acquirers, merchant banks and airlines to limited the chargeback amount as much as possible within the Travix and card schemes predefined metrics.
Review and investigate the chargeback received from acquirers, airlines and merchant banks to find out the exact cause for the chargeback from the customer.
Respond to the acquirers, merchant banks and airlines with complete set of documentation to contest the chargeback/RFI within the time frame.
Liaise with customers to identify the reason for chargeback/buyer’s remorse and convince to withdraw the chargebacks/disputes when applicable.
Resolve the potential disputes with all relevant internal and external stakeholders.
Escalate to the different internal teams to take the immediate steps in operational efficiencies to minimize chargeback cases.
Escalate to Fraud team to review and update our systems to avoid a further occurrence of the chargeback or fraud.
What you bring to the table
Fluent in English and an additional language is preferred.
At least Bachelor in Economics, Business Administration or Criminology.
0-3 years working experience.
Ideally a background of having worked within a fraud team or as chargeback analyst.
Industry experience within Online Travel and knowledge of Amadeus reservation systems is preferred.
Detail-orientated even if you have to work under time pressure.
Ability to learn quickly, adapt to often-changing processes and make decisions quickly and accurately.
Ability to work independently, manage time effectively and meet deadlines.
What you can expect?
Competitive salary, holiday allowance, and other amazing benefits !